Last Updated: June 23, 2026
Welcome to www.HumanWidget.com! These Terms and Conditions (“Terms”) govern your use of the HumanWidget platform and its services (the “Service”) provided by Human Widget (“HumanWidget,” “we,” “us,” or “our”). By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
1. Service Description
HumanWidget provides a Software-as-a-Service (SaaS) platform that enables website owners and operators (“Users,” “you,” “your”) to manage customer engagement through the following tools:
Chat Widget: An embeddable chat widget that can be installed on your website (“User Website”) to facilitate real-time text-based conversations between you and your website visitors (“End-Users”). When you are offline or unavailable, the widget provides a contact form allowing End-Users to leave their details and a message for follow-up. File attachments are supported on the Enterprise Plan.
Community Rooms: Hosted discussion rooms that you can create and manage for your End-Users. Community Rooms support real-time messaging, moderation tools, participant management, and configurable access controls.
Dashboard: A web-based management interface through which you configure your chat widget, manage Community Rooms, view contact history, manage your team (agents and supervisors), and control your account settings.
Team Management: Depending on your subscription plan, you may add Agent and Supervisor seats to your account. Agents handle incoming chats on your behalf. Supervisors can manage agents and oversee operations. The availability of these roles depends on your plan as described in Section 3.
Zapier Integration: An API key-based integration that allows you to connect HumanWidget with third-party automation tools via Zapier.
2. User Accounts
Registration: To use the Service, you must register for an account by providing accurate and complete information, including a valid email address and company name. You are responsible for maintaining the confidentiality of your account credentials.
Responsibility: You are responsible for all activities that occur under your account, including the actions of any agents or supervisors you add to your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use the Service.
Email Verification: Account activation requires email verification. Access to the Service is contingent upon completing this verification step.
3. Subscription Plans, Trial, and Features
Trial Period: We offer a one-time 14-day free trial period (“Trial Period”) for new Users to evaluate the Service. During the Trial Period, you have access to Pro-level features. At the end of the Trial Period, you must subscribe to a paid plan to continue using the Service. Community Rooms created during the trial will be archived if you do not subscribe.
Subscription Plans: The Service is offered under the following plans. Full pricing details are available on our website.
- Standard Plan (also referred to as Basic): Access to the chat widget with basic features. Includes offline contact forms. Chat messages are retained for 90 days; contact records are retained for 90 days of visitor inactivity.
- Pro Plan (also referred to as Team): Includes all Standard features plus FAQ/offline behavior settings, promotional tools, supervisor role access, and agent seat management. Chat messages and contact records are retained for 1 year of visitor inactivity.
- Enterprise Plan: Includes all Pro features plus file attachments in the chat widget, Google Tag Manager (GTM) integration, extended data retention for the duration of your active subscription, and priority support. All Enterprise data is kept as long as the subscription is active, subject to the same 90-day deletion grace period following cancellation as other plans.
Visit our pricing page for the latest plans, features and pricing.
Features are gated by plan and enforced at the dashboard level. Attempting to circumvent plan restrictions is a violation of these Terms.
4. Payment, Billing, and Refunds
Payment Processing by Paddle: All payments, billing, and subscription management are processed through our third-party payment processor, Paddle.com (“Paddle”). By subscribing to the Service, you agree to Paddle’s terms and conditions and privacy policy, which are separate from these Terms. HumanWidget does not store your full credit card details. All payment-related inquiries or disputes should be directed to Paddle.
Billing: Subscription fees are billed in advance on a recurring basis (monthly or annually) as specified in your chosen plan and managed by Paddle.
Renewals and Cancellations: Your subscription will automatically renew at the end of each billing cycle through Paddle. You may cancel your subscription at any time through the subscription management portal within your dashboard or by contacting us. Cancellations take effect at the end of your current paid billing cycle. You will retain access to the Service until the end of that cycle.
No Refunds (General Policy): Given the 14-day Trial Period allowing full evaluation of the Service, HumanWidget does not generally offer refunds for subscription fees paid, including for partial billing periods or cancellations before the end of a paid term.
Service Functionality and Support: If you experience technical issues that prevent the Service from functioning as described, please contact us at support@HumanWidget.com. If, after a reasonable attempt to resolve the issue, the Service remains materially non-functional due to a fault on our part, a refund for the affected period may be considered on a case-by-case basis at our sole discretion. This does not apply to issues arising from your own equipment, internet connectivity, incorrect configuration, or factors outside our control.
Changes to Fees: We reserve the right to change subscription fees. For existing Users with active subscriptions, we will provide at least 30 days’ notice of any fee increase via email or within the Service. Your continued use of the Service after a fee change takes effect constitutes your agreement to the new fees.
Taxes: You are responsible for all applicable taxes, duties, or levies related to your subscription fees.
5. User Responsibilities and Acceptable Use
Configuration: You are solely responsible for correctly embedding and configuring the HumanWidget chat widget on your User Website(s) and for the setup and moderation of any Community Rooms you create.
Compliance with Laws: You agree to use the Service in compliance with all applicable local, national, and international laws, including laws related to data privacy, data protection, and electronic communications.
End-User Data: When End-Users interact with your chat widget or Community Rooms, they may provide personal data. You are the Data Controller for this data. You are solely responsible for ensuring your use of the Service complies with applicable privacy laws (e.g., GDPR, PIPEDA, CCPA), including providing required privacy notices and obtaining any necessary consents. HumanWidget acts as a Data Processor on your behalf. Please refer to our Privacy Policy for details.
Community Room Moderation: You are responsible for moderating your Community Rooms, including managing participants, enforcing your room rules, and using the moderation tools provided. HumanWidget is not responsible for content posted by participants in your Community Rooms.
Team Management: You are responsible for the actions of any agents and supervisors added to your account. You must ensure they comply with these Terms and any applicable laws.
API Keys and Zapier: If you use our API key or Zapier integration, you are responsible for keeping your API key secure and for all actions taken through it. Do not share your API key publicly.
Prohibited Activities: You agree not to use the Service to:
- Transmit any material that is unlawful, harassing, defamatory, abusive, threatening, harmful, violent, vulgar, obscene, or pornographic.
- Engage in or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
- Transmit content related to human trafficking, exploitation, or sexual exploitation of children.
- Infringe upon the intellectual property or other rights of third parties.
- Transmit unsolicited commercial communications (spam).
- Transmit viruses, malware, or other harmful code.
- Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
- Interfere with or disrupt the integrity or performance of the Service.
- Circumvent plan-based feature restrictions.
- Misrepresent your identity or affiliation.
Consequences of Prohibited Conduct: Violation of these rules may result in immediate suspension or termination of your account without notice and without refund, at our sole discretion.
6. Content
Your Content: You and your End-Users are solely responsible for all content, data, and information transmitted, stored, or displayed through the Service (“Content”). HumanWidget does not claim ownership of any Content.
Monitoring and Removal: We do not routinely monitor Content but reserve the right to review and remove Content that we believe, in our sole discretion, violates these Terms or is otherwise harmful.
7. Data Retention
Data retention periods are determined by your subscription plan as outlined in Section 3 and our Privacy Policy. Upon cancellation of your subscription, all associated data will be permanently deleted within 90 days of your subscription period ending. Please refer to our Privacy Policy for full details.
8. Service Availability and Modifications
Availability: We will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for planned maintenance or unavailability caused by circumstances beyond our reasonable control.
Modifications: We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) with or without notice. HumanWidget will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
9. Intellectual Property
Our IP: The Service, including all underlying technology, software, features, functionality, design, logos, and trademarks (“HumanWidget IP”), is the exclusive property of HumanWidget and its licensors, protected by applicable intellectual property laws.
License to You: You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service solely in accordance with these Terms and for its intended purpose.
Restrictions: You agree not to: (i) copy, modify, reverse engineer, decompile, or disassemble the Service; (ii) sell, resell, sublicense, distribute, rent, or lease the Service; (iii) offer the Service for resale or as a service bureau without our prior written permission; (iv) remove or alter any proprietary notices of HumanWidget or its licensors.
10. Term and Termination
Term: These Terms remain in full force while you use the Service.
Termination by You: You may terminate your account at any time through the subscription management portal or by contacting us. Termination is effective at the end of your current billing cycle and no refunds will be issued for prepaid fees.
Termination by Us: We may suspend or terminate your access at any time for any reason, including violation of these Terms. We will make reasonable efforts to notify you.
Effect of Termination: Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will do so, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Your data will be deleted in accordance with our data retention policy.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HUMANWIDGET DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HUMANWIDGET, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
HUMANWIDGET’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO HUMANWIDGET IN THE THREE (3) MONTHS PRIOR TO THE ACT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).
13. Indemnification
You agree to defend, indemnify, and hold harmless HumanWidget, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including attorney’s fees) arising from: (i) your use of the Service; (ii) your violation of these Terms; (iii) your violation of any third-party right; or (iv) any Content associated with your account causing damage to a third party.
14. Governing Law
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of British Columbia for resolution of any disputes.
15. Changes to These Terms
We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days’ notice via email or within the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
16. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and HumanWidget concerning your use of the Service.
Severability: If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary, and the remaining provisions will remain in full force.
No Waiver: Our failure to enforce any right or provision will not be considered a waiver of those rights.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
17. Contact Information
If you have any questions about these Terms, please contact us:
By email: contact@HumanWidget.com
Support: support@HumanWidget.com
Privacy: privacy@HumanWidget.com